THE SKYDOG

SKYDOG SOCIAL REFUND POLICY

 

At Skydog Social, our mission is to provide our users with exceptional experiences while using our services. We understand that despite our best efforts, situations may arise where a refund is warranted. This refund policy is designed to outline the specific conditions under which refunds may be granted for purchases made on our platform.

1. Commitment to User Satisfaction

User-Centric Approach: Skydog Social is committed to prioritising user satisfaction and ensuring that every interaction with our platform exceeds expectations. We continuously strive to deliver high-quality products and services that meet the diverse needs and preferences of our users.

Transparency and Fairness: Our refund policy reflects our commitment to transparency, fairness, and accountability in all aspects of our business operations. We believe in fostering trust and confidence among our users by providing clear guidelines and procedures for requesting and processing refunds.

2. Eligibility for Refunds

2.1. Digital Products

Scope of Eligible Products: Refunds may be considered for digital products purchased on the Skydog Social platform. These products include, but are not limited to, Non-Fungible Tokens (NFTs), tokens, digital artwork, collectibles, and other digital assets available for purchase or sale on our platform.

Conditions for Refunds: Refunds for digital products are subject to the terms and conditions outlined in this policy and may be granted under the following circumstances:

• Technical Issues: If a user encounters technical issues or difficulties accessing the purchased digital product due to platform-related issues or errors, a refund may be considered upon verification of the reported issue.

• Unauthorised Transactions: In cases of unauthorised or fraudulent transactions, where a user's account is compromised or used without their consent to make a purchase, Skydog Social may grant a refund upon investigation and confirmation of the unauthorised activity.

• Duplicate Purchases: If a user unintentionally makes duplicate purchases of the same digital product, resulting in multiple charges for the same item, Skydog Social may issue a refund for the duplicate transaction(s) upon request and verification.

 

2.2 Services:

Scope of Eligible Services: Refunds may also be granted for services provided by Skydog Social, including but not limited to NFT launchpad support, community hub access, and other related services offered on our platform.

Conditions for Refunds: Refunds for services are considered on a case-by-case basis and may be granted in the following circumstances:

• Failure to Deliver Promised Service: If Skydog Social fails to deliver the promised service within the agreed-upon timeframe or according to the specifications outlined in the service agreement, a refund may be issued to the user upon request and verification of the service failure.

 

• Substantial Dissatisfaction: In cases where a user is substantially dissatisfied with the quality, effectiveness, or value of the service provided by Skydog Social, a refund may be considered based on the user's feedback and evaluation of the service.

• Unforeseen Circumstances: Refunds may also be granted in exceptional circumstances, such as unforeseen events or circumstances beyond the control of Skydog Social, which prevent the delivery or fulfilment of the contracted service.

 

3. Refund Requests

3.1 Digital Products:

Timely Submission: To initiate a refund request for a digital product purchased on the Skydog Social platform, users must submit their request within [number of days] days of the purchase date. Refund requests received after this timeframe may not be eligible for consideration.

Submission Channels: Refund requests for digital products must be submitted through Skydog Social's designated customer support channels. Users can reach out to our customer support team via email, live chat, or the online contact form available on our platform to initiate the refund process.

Required Information: When submitting a refund request for a digital product, users must provide the following information:

 

• Proof of Purchase: Users are required to provide proof of purchase, such as the transaction ID, order confirmation email, or receipt, to verify the purchase and facilitate the refund process.
  
  

• Reason for Refund: Users must clearly state the reason for their refund request, including any issues, concerns, or dissatisfaction with the purchased digital product.

• Supporting Documentation: Users may be asked to provide any relevant documentation or evidence supporting their refund request, such as screenshots, error messages, or other documentation demonstrating the issue or problem encountered.

 

3.2 Services:

Timely Submission: Refund requests for services provided by Skydog Social, such as NFT launchpad support or community hub access, must be submitted within [number of days] days of the service activation date. Requests received after this timeframe may not be eligible for consideration.

Detailed Explanation: When submitting a refund request for services, users must provide a detailed explanation of their dissatisfaction with the service. This may include specific issues, concerns, or shortcomings experienced during the service period.

Supporting Documentation: Users are encouraged to provide any supporting documentation or evidence that may help substantiate their refund request. This could include screenshots, communication records, or other relevant documentation demonstrating the issues encountered or the failure to meet service expectations.

4.Refund Criteria

 

4.1 Digital Products:

Technical Issues: Refunds for digital products may be granted if users encounter technical issues that prevent access to the purchased product. These technical issues may include, but are not limited to, server errors, platform downtime, or other technical glitches that impede the user's ability to access or use the digital product as intended.

Unauthorised Transactions: Refunds may also be considered in cases of unauthorised or fraudulent transactions, where a user's account is compromised or used without their consent to make a purchase. Skydog Social takes unauthorised transactions seriously and investigates such cases to verify the user's claims and determine the appropriate course of action.

Duplicate Purchases: If a user unintentionally makes duplicate purchases of the same digital product, resulting in multiple charges for the same item, Skydog Social may issue a refund for the duplicate transaction(s) upon verification. Users must provide evidence of the duplicate transactions, such as transaction records or receipts, to support their refund request.

 

4.2 Services:

Failure to Deliver Promised Service: Refunds for services provided by Skydog Social may be granted if the company fails to deliver the promised service within the agreed-upon timeframe. This could include delays in service delivery, failure to meet project milestones, or other instances where Skydog Social does not fulfil its obligations as outlined in the service agreement.

Substantial Dissatisfaction: Refunds may also be considered in cases where a user experiences substantial dissatisfaction with the quality or effectiveness of the service provided by Skydog Social. This could include instances where the service does not meet the user's expectations, fails to deliver the intended results, or is significantly different from what was advertised or promised.

Service Evaluation: Skydog Social evaluates refund requests for services on a case-by-case basis, taking into account the specific circumstances and reasons provided by the user. The company strives to ensure fair and equitable treatment of users while upholding its commitment to delivering high-quality services and customer satisfaction.

 

5. Refund Process

5.1 Evaluation:

Case-by-Case Assessment: Upon receiving a refund request, our customer support team conducts a thorough evaluation of the request on a case-by-case basis. This evaluation involves carefully reviewing the details provided by the user, including the reason for the refund request, any supporting documentation, and the circumstances surrounding the purchase or service.

Verification of Information: In some cases, Skydog Social may request additional information or documentation from the user to verify the validity of the refund request. This may include transaction records, screenshots, or other evidence related to the purchase or service in question. We take steps to ensure that all refund requests are handled fairly and accurately.

5.2 Approval:

Criteria-Based Decision: If a refund request meets the eligibility criteria outlined in our refund policy and is deemed valid based on our evaluation, Skydog Social approves the request for processing. Refunds are granted in accordance with the terms and conditions specified in the refund policy and may vary depending on the nature of the purchase or service.

Processing Time: Upon approval of the refund request, Skydog Social initiates the refund process within [number of days] days of the approval date. Refunds are processed promptly to ensure timely resolution for the user. The actual timeframe for receiving the refund may vary depending on the user's financial institution and payment method.

Original Payment Method: Refunds are issued using the original payment method used for the purchase, unless otherwise specified by the user or required by applicable regulations. This ensures that users receive their refunds in a timely and convenient manner, consistent with their original payment preferences.

5.3 Notification:

Communication with Users: Users are kept informed of the status and outcome of their refund request throughout the process. Upon reaching a decision regarding the refund request, Skydog Social notifies the user via email or other communication channels provided during the refund process.

Clear and Transparent Communication: Our notification includes clear and transparent information about the outcome of the refund request, including whether the request was approved or denied, the reason for the decision, and any next steps or actions required from the user.

6. Contact Us

6.1 Customer Support Channels: At Skydog Social, we prioritise customer satisfaction and are committed to providing assistance and support to address any questions, concerns, or inquiries related to our refund policy or refund requests. Our dedicated customer support team is available to assist you through various communication channels:

• Email: You can reach out to us via email at [contact email]. Our customer  support representatives monitor this inbox regularly and strive to respond to all inquiries in a timely manner. When contacting us via email, please provide detailed information about your inquiry or request to facilitate a prompt and accurate response.
  
  
• Live Chat: For immediate assistance, you can initiate a live chat session with our customer support team through the Skydog Social website or platform. Live chat allows you to engage in real-time communication with a support representative and receive immediate assistance with your refund-related inquiries.
  
  
• Online Contact Form: Alternatively, you can use the online contact form available on our website or platform to submit your questions, concerns, or refund requests. The contact form allows you to provide detailed information about your inquiry and ensures that your message reaches the appropriate department for prompt handling.

 

6.2 Support Hours: Our customer support team operates during [support hours], [days of the week], to provide assistance and address user inquiries in a timely manner. While we strive to respond to all inquiries promptly, please note that response times may vary depending on the volume of inquiries received and the complexity of the issue.

6.3 Feedback and Suggestions: We value your feedback and suggestions for improving our refund policy and the overall user experience on Skydog Social. If you have any ideas, suggestions, or feedback regarding our refund policy or any other aspect of our platform, please don't hesitate to share them with us. Your input helps us continually enhance and refine our services to better meet the needs of our users.

6.4 Additional Assistance: If you require additional assistance or have specific concerns that require personalised attention, please reach out to our customer support team for further assistance. We are here to help and are committed to ensuring that your experience with Skydog Social is positive and satisfactory.